Poor quality shoes from Galxboy!

Galxboy black sandal quality 😭. I bought their sandal in July during winter. It is now summer and I wore the shoes like 2 or 3times already. The colour is fading away from the one shoe, the upper cover is like a plastic that melts when its hot. I tried to return them and i was told it is a wear and tear they cannot assist me! When and tear njani when i started wearing them now? Even the bottom is still new. I bought it on sale mara come on. A shoe that is worth R2000 that comes with such poor quality? What do we pay for? The name? Even shoes from china city worth R200 are better quality than that pair i got! Sent an email to their customer support. I was told they will respond within 24hrs. Till this day i still have not received any response.