Poor customer service

I am writing to express my disappointment with my recent experience at Galxboy Rosebank. I visited the store on both the 14th and 21st of September 2024, and unfortunately, the service I received fell far below my expectations.

Here are the specific issues I encountered:

•Staff refused to exchange my T-shirt on 14th September 2024 due to not having the bag the T-shirt came in! - The staff were rude, and I had to wait an unreasonable amount of time for assistance. - I requested to exchange a T-shirt for a smaller size, but the staff claimed they did not have it in stock. However, after leaving the store, I asked a colleague to purchase the same item, and they successfully found the size I needed. - The staff pretended to contact other stores for availability but misled me by claiming there were no sizes available. - I was refused an exchange, despite the item clearly being in stock.

As a customer, I expect to be treated with respect and to receive efficient and honest service. This experience left me feeling frustrated and undervalued as a customer. I believe this situation warrants immediate attention, and I hope improvements can be made to avoid this happening to others in the future.

Unless significant changes are implemented, I regret to say that I will not be recommending Galxboy Rosebank to others.

I look forward to your response and hope to see some improvement in your customer service and exchange policy.

Kind regards,