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Snenhlanhla N
1 reviews | Active since Sept 2023
01 Sept 2023, 14:40
GALXBOY ORDER CANCELLED AFTER OVER 24 HOURS PAYING
To say I am disappointed would be an understatement because I fail to understand how GALXBOY's online system would allow me to finally buy an item that I have been trying to buy for weeks and then only notify me after over 24 hours that the item is out of stock. Firstly, how am I expected to wait 10 working days for my refund instead of at least delivering the item late as the order had been completed already, I am shocked beyond words and deeply dissatisfied with their customer service.
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Galxboy's replyOfficial
02 Feb 2024, 11:46Thank you for reaching out to GALXBOY.
We extend our sincere apologies for the unpleasant experience you've had with us. Your feedback is crucial.
Our team at GALXBOY has attempted to contact you to discuss this matter further. We are committed to understanding your concerns and working towards creating a better experience for you.
Should you have any additional details or if there are specific aspects you would like to discuss, please do not hesitate to respond to this message. Your satisfaction is our priority, and we are dedicated to ensuring that your experience with GALXBOY meets your expectations.
We extend our sincere apologies for the unpleasant experience you've had with us. Your feedback is crucial.
Our team at GALXBOY has attempted to contact you to discuss this matter further. We are committed to understanding your concerns and working towards creating a better experience for you.
Should you have any additional details or if there are specific aspects you would like to discuss, please do not hesitate to respond to this message. Your satisfaction is our priority, and we are dedicated to ensuring that your experience with GALXBOY meets your expectations.
Galxboy's reply02 Feb 2024, 11:46
Official
Thank you for reaching out to GALXBOY.
We extend our sincere apologies for the unpleasant experience you've had with us. Your feedback is crucial.
Our team at GALXBOY has attempted to contact you to discuss this matter further. We are committed to understanding your concerns and working towards creating a better experience for you.
Should you have any additional details or if there are specific aspects you would like to discuss, please do not hesitate to respond to this message. Your satisfaction is our priority, and we are dedicated to ensuring that your experience with GALXBOY meets your expectations.
We extend our sincere apologies for the unpleasant experience you've had with us. Your feedback is crucial.
Our team at GALXBOY has attempted to contact you to discuss this matter further. We are committed to understanding your concerns and working towards creating a better experience for you.
Should you have any additional details or if there are specific aspects you would like to discuss, please do not hesitate to respond to this message. Your satisfaction is our priority, and we are dedicated to ensuring that your experience with GALXBOY meets your expectations.