NM
Ngaka M
1 reviews | Active since Nov 2019
15 Mar 2024, 20:01
Galxboy at Menlyn refuse to exchange or refund a shirt
Galxboy at Menlyn refuse to exchange or refund a shirt I bought on 09 March 2024. The shirt is too big, it still has original tag on. I bought two shirts on that day, small and large, I could not fit the shirts in store because the available shirts to use when u want to fit were very dirty. When I returned it they say I have worn this too big shirt, which I didn't beside fitting it. The shirt is as received. My order number GXB278064, Receipt #4 - 50580
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Galxboy's replyOfficial
09 May 2024, 20:41Thank you for reaching out to us and sharing your experience. We sincerely apologize for any inconvenience or frustration you encountered with your order GXB278064.
We want to assure you that addressing your concerns is our top priority. It's disheartening to hear that we fell short of providing you with the seamless experience we strive for at GALXBOY. Please know that a refund has already been issued for your order, and we deeply regret any disappointment this may have caused.
Our team is dedicated to rectifying this situation and ensuring that your future interactions with GALXBOY are nothing short of exceptional. Your satisfaction means everything to us, and we are committed to resolving any issues promptly and efficiently.
Once again, we apologize for the inconvenience you experienced
Galxboy's reply09 May 2024, 20:41
Official
Thank you for reaching out to us and sharing your experience. We sincerely apologize for any inconvenience or frustration you encountered with your order GXB278064.
We want to assure you that addressing your concerns is our top priority. It's disheartening to hear that we fell short of providing you with the seamless experience we strive for at GALXBOY. Please know that a refund has already been issued for your order, and we deeply regret any disappointment this may have caused.
Our team is dedicated to rectifying this situation and ensuring that your future interactions with GALXBOY are nothing short of exceptional. Your satisfaction means everything to us, and we are committed to resolving any issues promptly and efficiently.
Once again, we apologize for the inconvenience you experienced