Extremely Poor Service and Product Quality

I am writing to express my extreme dissatisfaction with the service and product I received.

I purchased a pair of shades online for R880, and they arrived in torn packaging. The shades themselves were far from new – the handles were loose, and they looked used. Upon trying them on, they were far too big. I immediately logged a ticket to request an exchange, only to be informed that I would only receive a refund for a quarter of the amount I paid. Feeling disappointed and dissatisfied, I reluctantly accepted this and attempted to move on.

To make matters worse, someone from your team attempted to contact me once. I missed the call because, like most people, I have work commitments and cannot always answer my phone. Instead of trying again, the ticket was closed without any resolution.

Frustrated, I gave the shades away, only to discover they were still too big for the person I gifted them to. I sent another email to express my dissatisfaction, only to receive a call from a staff member with a poor attitude. Instead of addressing my concerns, she used the opportunity to “educate” me about how to navigate your website and log a ticket. how to check the nearest branches that i would have gone to.

To say I am disgusted would be an understatement. The quality of your products is unacceptable, and the customer service experience has been even worse. I expect better

I hope this matter is escalated and addressed appropriately