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Botshelo M

1 reviews | Active since Mar 2025

17 Mar 2025, 08:27

Exchange

I bought a shirt online and the shirt was too small so I had to exchange it,I went to galaxy boy in Rosebank to do an exchange and the experience was horrible as I couldn’t exchange the shirt because it was said it has a stain because there was a very small black dot that was not that transparent but the way I was disrespected n I honest regret buying the shirt I spoke to the manager n he just couldn’t understand I than requested to speak to the superior,I was handed to Leato who they said is the brand experience manager that woman was so rude on the phone I couldn’t believe she told me that she will not exchange my shirt n that I should figure by myself what I can do with that shirt n mentioned that i should give it away ,im honestly so disappointed with the experience I received n I would like to warn other people to be careful of galaxy boy all the care about is their brand because TCF is not there at all

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Replies (1)
Galxboy
Galxboy's reply17 Mar 2025, 09:07
Official
Good Day Botshelo 

Thank you for reaching to Galxboy 

We do apologise for the experience that you had with us, We strive to ensure that our customers receive great service at all times  

Please note that for an item to be eligible for an exchange the following needs to be met 

YOU CAN EXCHANGE AN ITEM WITHIN 30 DAYS FROM THE DATE OF PURCHASE. AN EXCHANGE WILL ONLY TAKE PLACE GIVEN THE ITEM FOR EXCHANGE IS IN THE ORIGINAL CONDITION AS WHEN IT WAS PURCHASED AND MEETS THE BELOW REQUIREMENTS:

  1. Unworn
  2. Undamaged
  3. Unwashed
  4. Original price tags attached 
  5. Purchased online at www.galxboy.co.za
  6. No refund and exchanges on sale items