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Paulina M
1 reviews | Active since May 2022
17 Mar 2025, 17:14
Bad experience
I bought the muller sandals on the 12th of March when they had a 50%sale online…I up the size to an 8 because I wear size 7,my order was delivered today and the shoes doesn’t fit properly even though it’s 1 size up ..called the store in menlyn to advise that I just want to just exchange only Iam not looking for a refund just exchange I got the shock of my life that they wont exchange them at all..where is TCF in all this?what must I do with them?I think the ombudsman needs to hear about this..this is unfairness
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Galxboy's replyOfficial
18 Mar 2025, 08:38Good Day Paulina,
Thank you for reaching out to GALXBOY.
Please note that during our sale period, all sale items are non-exchangeable and non-refundable. This policy was clearly stated on our website at the time of purchase, as well as in the confirmation email you received.
For your reference, you can find more details on our returns policy here:https://galxboy.co.za/policies/refund-policy
Should you have any further questions, feel free to reach out.
Galxboy's reply18 Mar 2025, 08:38
Official
Good Day Paulina,
Thank you for reaching out to GALXBOY.
Please note that during our sale period, all sale items are non-exchangeable and non-refundable. This policy was clearly stated on our website at the time of purchase, as well as in the confirmation email you received.
For your reference, you can find more details on our returns policy here:https://galxboy.co.za/policies/refund-policy
Should you have any further questions, feel free to reach out.