ZG
Zodwa G
1 reviews | Active since Feb 2023
05 Dec 2024, 21:59
Bad CUSTOMER SERVICE
I logged a return days ago and apparently collection failed and nobody contacted me????
Please take your shoes and refund me asap
Order number GXB505684
Helpful (0)
Replies (2)0
Replies (2)
Galxboy's replyOfficial
06 Dec 2024, 08:22Good Day, Zodwa,
Thank you for bringing this matter to our attention.
Please note that, due to exceptionally high volumes with our courier service, the parcel has not yet been collected. However, the collection has not failed.
We sincerely apologise for the wait and any inconvenience caused. Rest assured, we have escalated this matter with our courier service to expedite the process.
Thank you for your patience and understanding.
Thank you for bringing this matter to our attention.
Please note that, due to exceptionally high volumes with our courier service, the parcel has not yet been collected. However, the collection has not failed.
We sincerely apologise for the wait and any inconvenience caused. Rest assured, we have escalated this matter with our courier service to expedite the process.
Thank you for your patience and understanding.
Galxboy's reply06 Dec 2024, 08:22
Official
Good Day, Zodwa,
Thank you for bringing this matter to our attention.
Please note that, due to exceptionally high volumes with our courier service, the parcel has not yet been collected. However, the collection has not failed.
We sincerely apologise for the wait and any inconvenience caused. Rest assured, we have escalated this matter with our courier service to expedite the process.
Thank you for your patience and understanding.
Thank you for bringing this matter to our attention.
Please note that, due to exceptionally high volumes with our courier service, the parcel has not yet been collected. However, the collection has not failed.
We sincerely apologise for the wait and any inconvenience caused. Rest assured, we have escalated this matter with our courier service to expedite the process.
Thank you for your patience and understanding.
ZG
Zodwa G's updateReviewer Update
06 Dec 2024, 08:43Please note that I have received an email 2 days ago saying collection failed and I thought someone will contact me to explain that but I still have to follow up without any assistance. Please sort this out
ZG
Zodwa G's update06 Dec 2024, 08:43
Reviewer Update
Please note that I have received an email 2 days ago saying collection failed and I thought someone will contact me to explain that but I still have to follow up without any assistance. Please sort this out