NM
Ntshege M
1 reviews | Active since Jul 2017
01 Jun 2025, 13:42
*****
Galxboy is busy violating customers and selling wrong sizes to customers.
They have made a 50 percent non refundable and exchangeable sale on their ladies platform sandles.
They know very well that the sizes are not correct sizes and yet they are busy clearing their stock at customers expense
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Galxboy's replyOfficial
06 Jun 2025, 08:17Good day, Ntshege,
Thank you for your enquiry and for sharing your experience
.At Galxboy, we are committed to ensuring every customer enjoys a smooth and satisfying experience with our brand. We always welcome the opportunity to assist our customers directly and resolve any concerns as efficiently as possible.
We have noted that you were able to visit one of our stores and complete an exchange, which we’re pleased to hear. However, we would like to mention that the matter was shared on social media before any attempt was made to contact us directly. Unfortunately, this did not give us the opportunity to address and resolve the issue through our standard customer service process.
we’re glad the exchange has been completed and hope you are satisfied with your purchase. Should you require any further assistance, our team is always here to help.
Thank you for your enquiry and for sharing your experience
.At Galxboy, we are committed to ensuring every customer enjoys a smooth and satisfying experience with our brand. We always welcome the opportunity to assist our customers directly and resolve any concerns as efficiently as possible.
We have noted that you were able to visit one of our stores and complete an exchange, which we’re pleased to hear. However, we would like to mention that the matter was shared on social media before any attempt was made to contact us directly. Unfortunately, this did not give us the opportunity to address and resolve the issue through our standard customer service process.
we’re glad the exchange has been completed and hope you are satisfied with your purchase. Should you require any further assistance, our team is always here to help.
Galxboy's reply06 Jun 2025, 08:17
Official
Good day, Ntshege,
Thank you for your enquiry and for sharing your experience
.At Galxboy, we are committed to ensuring every customer enjoys a smooth and satisfying experience with our brand. We always welcome the opportunity to assist our customers directly and resolve any concerns as efficiently as possible.
We have noted that you were able to visit one of our stores and complete an exchange, which we’re pleased to hear. However, we would like to mention that the matter was shared on social media before any attempt was made to contact us directly. Unfortunately, this did not give us the opportunity to address and resolve the issue through our standard customer service process.
we’re glad the exchange has been completed and hope you are satisfied with your purchase. Should you require any further assistance, our team is always here to help.
Thank you for your enquiry and for sharing your experience
.At Galxboy, we are committed to ensuring every customer enjoys a smooth and satisfying experience with our brand. We always welcome the opportunity to assist our customers directly and resolve any concerns as efficiently as possible.
We have noted that you were able to visit one of our stores and complete an exchange, which we’re pleased to hear. However, we would like to mention that the matter was shared on social media before any attempt was made to contact us directly. Unfortunately, this did not give us the opportunity to address and resolve the issue through our standard customer service process.
we’re glad the exchange has been completed and hope you are satisfied with your purchase. Should you require any further assistance, our team is always here to help.