*****ING MONEY!

I ordered online through Uber Eats and the things I ordered was nearly R300. I waited for more than an hour after the Uber app showed there was a delay in my order. I phoned the restaurant asking what is going on? The lady who picked up the phone only said my food is comming. After 30min I phoned again (20:00), suddenly her excuse was that the Uber driver took my food and he is on his way, I got no message that the driver is on his way nor did I get an online receipt from the restaurant? I waited.

After another 30 min (20:30) I phoned again telling her this is not possible because my app is still showing my food is being prepared and the driver is still waiting for it!? I asked her to call the manager - I explained the problem to him and after 5 min my order was canceled and money back into my bank account. So we had to eat sandwiches because it was to late

So I see this as *****ING CUSTOMER'S MONEY!!! The lady at the counter answering the phone is lying to customers saying the Uber driver took the food while the food is not even out on delivery, so she was going to ***** my money!!! This is poor and ridiculous service!!

Restaurant is in Bloed street Pretoria