**** service that I have ever experienced in my whole life

I have made an order and payed online at Galitos on friday 12 Feb. I waited for an hour and my delivery was not coming. I decided to go to the shop at Butterworth fingoland mall, boom the shop is no longer operating. I called customer care twice and explained my problem. They kept on saying that they will contact the branch and get back to me. I wrote an email to their customer care till today no response just my money that is gone.