Pathetic Service Delivery

Hi Enhle I trust you are well.  I would like to express my gratitude for taking the time to provide us with your valuable feedback. Your input is highly appreciated as it helps us improve our stores accordingly.  At the same time, I would like to extend my heartfelt apologies for your experience you with the standard of delivery. We deeply regret any frustration this may have caused you. Please be assured that we take your feedback seriously. 

Please can you email me your order number to ***

Thank you for your prompt response.