Pathetic Service

If i could rate you 0 i would. After visiting Galito's in Umhlanga today, i am absolutely disgusted at the service and the attitude of the staff especially your manager Nokuthula. I placed an order for a full chicken and noticed that there was a piece missing. The breast piece. The person who prepared the chicken took one side of the breast piece and cut it in half to make it seem as if there were two breast pieces. After confronting the manager Nokuthula, she agreed that the piece was missing. After asking her if she was going now give us the piece that was missing, she says to us "she never said she was going to give it to us". I do not know how long this arrogant manager has been working at this franchise, but we are certainly not new customers to this branch and have brought much support to you'll. If is this is some sick tactic to cut cost, then in my opinion it is absurd. Be honest. If you'll are serving a full chicken, serve every piece of it, don't cut it in 8 pieces and expect people to be fooled. This is the second time it has occurred, and the previous time the manager sorted the issue out then and there.

I am utterly disappointed at the service and at the arrogance from your staff. I expect compensation and decent phone call from someone.