NL
Ntokozo L
1 reviews | Active since Aug 2022
09 Sept 2023, 22:26
Order not delivered
What a horrible experience from Galito’s in Elspark Kingfisher Sqaure. I ordered food at 8pm, it’s now 10:23pm and I still don’t have my food. I went to the restaurant and the “manager” basically told me it’s not their problem. How are you working with drivers you don’t trust? How are you employing people that ***** people’s food ? Absolutely ridiculous! I have never seen experienced such nonsense before, fix your value chain system because clearly you don’t care about your consumers
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Galito's's replyOfficial
11 Sept 2023, 08:27 Good Day I trust you are well. I would like to express my gratitude for taking the time to provide us with your valuable feedback. Your input is highly appreciated as it helps us improve our stores accordingly. At the same time, I would like to extend my heartfelt apologies for experience you had with our store. We deeply regret any frustration this may have caused you both. Please be assured that we take your feedback seriously.
Kindly email us the details of your order to *** Kind regards
Kindly email us the details of your order to *** Kind regards
Galito's's reply11 Sept 2023, 08:27
Official
Good Day I trust you are well. I would like to express my gratitude for taking the time to provide us with your valuable feedback. Your input is highly appreciated as it helps us improve our stores accordingly. At the same time, I would like to extend my heartfelt apologies for experience you had with our store. We deeply regret any frustration this may have caused you both. Please be assured that we take your feedback seriously.
Kindly email us the details of your order to *** Kind regards
Kindly email us the details of your order to *** Kind regards