Online order at Galito's Caltex Thohoyandou

I placed an order online, and hour later I was still waiting for the order. When I called the number on the screen, it kept ringing without an answer. After many tries, I got a lady who spoke Venda (I don't speak Venda, I can hear it a little bit). Though I tried to converse in English, she kept speaking in Venda, and the line was so bad I could not hear half of what she was saying until I hung up. What happened to professionalism? This is unacceptable. And I mentioned the order was to be delivered ASAP. But, their ASAP, an hour later, I was still waiting for the order.