Missing food item from galitos 2nd avenu shopping center

I bought a meal from galitos i think is in alberton or around it not sure on uber eats yesterday the meal is half time score it suppose to have half a chicken pap and bean salad and i didn't get the salad the meal is 150 in total so i complained on uber support and instead of them giving me a refund they are telling me on email they can't find the price for the salad so they won't refund me so i dont understand what they are saying because the salad goes for 40 bucks on the app and i dont know if it's their way of refusing to refund me or what because really its not fair to pay for something you didn't get and the people involved they can't even give more attention to the matter they are just quick to say oh i think we won't pay for like really im very dissapointed in how they handled the matter.