Incomplete order from Galitos Middelburg Mpumalanga

On 3 June 2023 i bought a meal with 2 full chickens at Galitos Middelburg. One chicken was missing 1 piece, i called and raised my concern. They apoligised and delivered a quarter chicken. What puzzled me out of all this was when the lady at Galitos said to me what i might not qoute verbatim 'ma'am you cant say 2 pieces are missing, atleast 1'. How does she know that 1 piece should me missing? Is it being done intentionally?

Yesterday, 01 July i bought the same meal and requested extra sauce that i paid for. My meal didn't have the extra sauce and we also realised later that 1 drumstick was missing.

I called several times. I'd go through the call center,transferred to the store, they'd pick up but as soon as i raise my concern the phone gets cut. That happened twice.

On my 3rd call to customer service,they commited to calling the store and then call me back which didnt happen.

They cant keep on *****ing from us.