Galito's poor service

I placed an online order and payment was done at 11:30 with galito's in brits yesterday. The driver phoned me 1 hour later to advise that he had an accident and the food would need to be prepared again as it had fallen on the ground. Another hour later and I phoned the store to be informed that they would phone the driver as the food is out with him for delivery...another hour went by and still no food. It took them more then 4 and a half hours to find out what was going on and to deliver the food that was ordered. The personnel working for them are absolutely rude, they have no idea how to work with customers and it is definitely not a place that I would recommend to anyone to buy from. Very very poor service!!!!