MG
Motshabi G

1 reviews | Active since Nov 2018

20 Oct 2025, 11:55

Galito's Noordwyk Nailing Me!

I've always loved Galiito's, whatever the flavour, I enjoy it! But that was *****ed on Saturday evening (18 October 2025) while eating the Lemon and Herb flavour, I found what seemed like a human nail in my meat. I immediately stopped eating and took a picture. The following day, I went to where we'd bought the full chicken in question (which was at the Galito's in Noordwyk, by the Spar). I related my traumatic experience with the staff and the manager, who all claimed that what we found in our food was not a nail (but still don't know what it is exactly). But also that it was the fault of their service provider, who supplies their sauce, which comes ready-made. When I probed further as to the exact ingredients of what's in the sauce, they said they don't know. So at this point I'm traumatised, aggrieved and extremely disappointed. I made the branch manager aware that I would escalate the matter. I hope that the relevant staff members at Head Office will see this review and respond appropriately. Thank you!

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Replies (2)
Galito's
Galito's's reply20 Oct 2025, 12:08
Official
Hi Motshabi G, We are deeply disappointed to see this negative review. Please share your details via this link, https://galbrand.goreview.co.za/goreview-crm?revid=Sd5JxLB5 so that we can find out more about your experience. We hope to turn this around for you. Big love, Galito's ❤️.
MG
Motshabi G's update20 Oct 2025, 12:32
Reviewer Update
Thanks for your prompt response. I followed the above link and shared more about my experience.