Galitos Customer Care failed me!

I placed an online order which was R59.00. Upon collection the cashier insisted I pay R69.00 which was a store price. When I questioned her about the extra amount, she took back the food and held it hostage insisting she refuses to be liable for my shortfall. I escalated the matter on the 12th of June 2024 to a Mawethu Mankwente who vowed to come to the branch and address the matter given that I was a regular client. Two months and two weeks later I'm still waiting. I have made numerous efforts to get Mr Mankwente to honor numerous of his missed appointments to no success, always the one to contact him! Since then, probably given the fact that there was no consequence of her actions, I have had to face certain condescending remarks and ridicule from the cashier concerned when I am in the vicinity given that the restaurant in housed inside a Total garage kiosk.

I feel extremely undervalued as a customer given how loyal I've been to Galitos since its opening in Jozini. I also don't feel comfortable returning as a client until the matter is resolved as I do not trust the employee to handle my food in a safe manner that will not harm me. I just wish they'd done justice in the matter and that Mr Mawethu had displayed competency in handling the matter in a manner that he had promised me during our telephonic conversation on the 12th of June 2024!