NM
Neo M

1 reviews | Active since Dec 2018

14 Sept 2023, 17:49

Galitos Beyers Naude shameful service!

I had the worst experience ever at Galitos on Beyers Naude. I have gone there previously with no issues but today was it for me. We had no power in our area so I usually go there to charge my phone and order food. Today when I got there the guy immediately asked if I was going to order before I even sat down I responded that I will be ordering it wasnt even 20min that I was there I had to leave but I came back soon as a cam back both cashiers a guy and lady approached me and demanded me to order as I was there an hour which was not even true, they told me that their boss doesn't allow customers to sit there 30minutes without ordering and that I had been there over an hour. They went on to say that the camera is watching and that I should order because they would get in trouble with their boss,they went on to speak in vernak that people come there to use up the power what not. In frustration and anger to what they were saying I told them that I'm a customer and it's not the first I come here or even order online to be treated like that was unacceptable. I ordered as usual and continued to work. I was do appauked as they stated all those things in front of other customers. This complaint is to show the type of people being hired in these establishments and the leadership they are being guided under. I don't think the cameras are there to monitor who is ordering and who is not this is unacceptable and disappointing. Something has to be done. People come there to order and also eat they food in peace not to be told what they can and can't do after ordering a meal and how long they can sit there for why make seatings if that's not the case? Shameful

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Replies (1)
Galito's
Galito's's reply15 Sept 2023, 14:02
Official
 Good Day  I trust you are well.  I would like to express my gratitude for taking the time to provide us with your valuable feedback. Your input is highly appreciated as it helps us improve our stores accordingly.  At the same time, I would like to extend my heartfelt apologies for experience you had with our store. We deeply regret any frustration this may have caused you both.  Please be assured that we take your feedback seriously.  Kindly email us your contact details so that we can contact you accordingly.  Kind regards