EXTREMELY POOR CUSTOMER SERVICE

Went to gallitos inner court to buy×3 chicken livers and pap ( as per their menu). The lady at the till asked the kitchen staff in front of us, if any of them would be 'willing' to make them for us. Response : Their frozen. We even offered to come back later and they bluntly said: not today!!!!! Why put it in the menu if you can't supply it. They should mention on their website that this meal is excluded on month ends....if that was the case