Disgusting dry meat

Galitos newton Junction is the worst food and service. I went to Galitos today to buy a quarter chicken which I asked the lady who sold me the meal how the chicken is as well as I dont want the breast portion and she said ok. My ticket number was 14. When I got to the office and opened the box I was shocked at the meal that I got the dry small drum as well as the breast. When I asked the lady she said she doesn't know what happens in the kitchen. I asked her how can you ask me which chicken if I wont her my order. She said that is the thigh and she said I dont know my meats. How can someone who works with people say such. There held a meeting in the corner with my ticket and said I should complain at the head office. How can I complain at the head office. When I went there as the incident went there. The manager failed to fix my problem and just held a meeting excluding me with the people the made a mess. Why must I call the office.why didnt he solve my problem. I bought my meal not gotten it cheap. Disgusting service.how can you expect me to eat dry small chicken that looked like it was dropped and picked up from someone's plate even worse yesterday's chicken.