Disappointment with My Recent Order – Galito’s Engen Grobler Street, Polokwane

I am writing to express my disappointment with the service I received this morning at your Engen Grobler Street branch in Polokwane. I placed an order for a Hotbox 2 Piece with Pap, which cost me R53. While waiting for my order, I was on a phone call, and my order number was 28. When I went to the counter to check, I saw that the order placed there was number 27. I mentioned this to the staff member, but she insisted that my order had already been placed on the counter earlier. She said she didn’t want to disturb me while I was on the phone. I told her that I had seen order 28 was mine, not 27, but she dismissed my concerns. I eventually left with what I was given. To my surprise, when I opened the meal, it was not what I ordered ,it was a very small portion of rice, far less than expected, and certainly not suitable as a full meal. I tried to call the store immediately, but unfortunately, I ran out of airtime and was already too far to return. As a regular customer, I trust your staff to provide the correct orders, especially with takeaways. This experience was disappointing and frustrating. I kindly request that you consider offering a refund, voucher, or replacement meal to make up for this experience. I hope to hear from you soon with a positive resolution.