DIGUSTING SERVICE FROM MATSEPO

I HAVE NEVER IN MY LIFE HAD TO GO THROUGH SUCH A PAINFUL PROCESS WITH SPEAKING TO PEOPLE FROM HEAD OFFICE LIKE THIS MATSEPO FROM HEAD OFFICE CALLED ME A FEW WEEKS AGO TO ASK ME WHATS MY ISSUE AND THEN SHE DOESNT GET BACK TO ME I HAD TO KEEP CALLING HER WHEN I CALL HEAD OFFICE SHE SAID IM CHASING HER SHES SO DUMD AND HAS NO CUSTOMER SERVICE SKILLS AND DOESNT KNOW HOW TO ADDRESS PEOPLE....HOW IS YOUR HEAD OFFICE EMPLOYEES SO RUDE AND NOT HELPFUL IS SHE THE ONLY ONE WORKING IN HEAD OFFICE THUS IS SO DIGUSTING HER LACK OF COMMUNICATION AND DISREGARD TO MY QUERY WAS HORRIBLE YOU GUYS NEED TO EMPLOY PEOPLE WHO CAN GENERALLY ASSIST AND TALK TO PEOPLE PROPERLY AND NOT SIT AND GET PAID FOR NOTHING