AA
Andricia A
1 reviews | Active since Jan 2021
04 Oct 2023, 15:30
Complaint
I ordered a meal at Garlito’s library gardens and it was a sit in. When the food was delivered to my table I indulged ,while eating a water came to my table and told me that the side that I’m eating is not mine and another customer’s so I need to pay for that salad cash immediately because it’s a wrong order. I lost my appetite same time and wondered how is that my problem and immediately swiped that wrong order and left then in peace. I was very disappointed.
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Galito's's replyOfficial
04 Oct 2023, 15:56 Hi I trust you are well. I would like to express my gratitude for taking the time to provide us with your valuable feedback. Your input is highly appreciated as it helps us improve our stores accordingly. At the same time, I would like to extend my heartfelt apologies for experience you had with our store. We deeply regret any frustration this may have caused you both. Please be assured that we take your feedback seriously. Kindly provide us with more information by emailing our customer care email address. Thank you
Galito's's reply04 Oct 2023, 15:56
Official
Hi I trust you are well. I would like to express my gratitude for taking the time to provide us with your valuable feedback. Your input is highly appreciated as it helps us improve our stores accordingly. At the same time, I would like to extend my heartfelt apologies for experience you had with our store. We deeply regret any frustration this may have caused you both. Please be assured that we take your feedback seriously. Kindly provide us with more information by emailing our customer care email address. Thank you