Bad Service

Bad Customer Service at Galito's Station Square, I ordered a meal at 10h00 in the morning I waited for 4hours for them to deliver, in the process they didn't have any decency to call and explain the delay, when I called them at 12h15 they said they don't have rice and they will get it from another galito's I must give them 15 min they only called at 14h00 to say they didn't have my extension and they couldn't deliver my order, and this is not the first time I Spoke to sam and lucy