1 reviews | Active since Apr 2018
Villa La Seule
Sad, upset, frustrated. I'm so disappointed. Here's my journey. On August 5th 2022, I visited the Estate to view and fell in love with the property especially the 2 bedroom 2 bathroom, I immediately put down my R20k deposit thinking that my apartment is secure. I then received a call asking me if I made my deposit for a 2 bedroom 1 bath and I said no, it was then that I realized that my apartment was not secure. With so many follow ups and calls, I was placed on a waiting list and finally in April 2023 I received a call saying the apartment is now secure. This is 9 months later and my money was in this place. I was so excited that I did my bond application and immediately place my current home on sale. Bond was approved immediately and I now received a potential buyer for my home. 2 weeks ago I received a call saying they cannot keep my apartment and needs to sell it. However the agent I was dealing with advised that we can make a plan, I then hot happy again. Today I received a call another 2 weeks later saying I'm sorry but Mr Chan said no. I'm sitting here in disbelief, it took a whole year to get this and now absolutely nothing. The communication was terrible, I had to constantly follow up in those 9 months of waiting, and then follow up again when the property was "finally mine". The most terrible thing for a customer, for me to do the chasing all the time. Galencia, thank you for breaking hearts. It's all about sales for you and not the human aspect. I will spread the word about this because you made me wait and then said no when my process was almost complete. For potential buyers, do take the above into consideration, dont let your hopes of a new home be destroyed like mine is.
Thank you for taking the time to share your feelings with us. We would first like to offer a sincere apology for all the inconvenience, and we thank you for your patience and support to Galencia.
Due to the high demand and limited available units, especially the 2 bed 2 bath, we were unable to secure a unit for you, that’s why it took so long. However, our agent was trying to help by monitoring any cancellations and she managed to secure finally secure a unit for you. However, it is quite sad that banks granted your bond under the condition that you need to sell your current property. We also tried our best to communicate with the banks on your behalf as well to ask them to remove this condition or change to renting out, but we failed, and in the end, we had no choice but to cancel the deal.
With that said, we do intend on launching phase 2 of Villa Le Seule in the near future, and we will definitely let you know as soon as the details are finalized as we would love to have you as a part of our Galencia family, and we do believe by that time you will be in a position of getting a better deal from the banks to purchase our property.
We apologize for all the inconvenience caused and will definitely keep in contact with any updates that we may have. Your love for our properties is a huge motivation for us to keep improving our work and bring better quality products to our customers.
Best Regards,
Galencia Management
Best regards,
Thank you for taking the time to share your feelings with us. We would first like to offer a sincere apology for all the inconvenience, and we thank you for your patience and support to Galencia.
Due to the high demand and limited available units, especially the 2 bed 2 bath, we were unable to secure a unit for you, that’s why it took so long. However, our agent was trying to help by monitoring any cancellations and she managed to secure finally secure a unit for you. However, it is quite sad that banks granted your bond under the condition that you need to sell your current property. We also tried our best to communicate with the banks on your behalf as well to ask them to remove this condition or change to renting out, but we failed, and in the end, we had no choice but to cancel the deal.
With that said, we do intend on launching phase 2 of Villa Le Seule in the near future, and we will definitely let you know as soon as the details are finalized as we would love to have you as a part of our Galencia family, and we do believe by that time you will be in a position of getting a better deal from the banks to purchase our property.
We apologize for all the inconvenience caused and will definitely keep in contact with any updates that we may have. Your love for our properties is a huge motivation for us to keep improving our work and bring better quality products to our customers.
Best Regards,
Galencia Management
Best regards,
Thank you for your response.
Paragraph 1: I was never kept up to date on cancelations ect until I continuously asked what's going on. Only in April 2023 I was informed that a unit is available, at a point before that I even said "give me my R20k back"
Paragraph 2, is not the truth. I was never informed that you or the agent spoke to the bank to remove the condition. And it wasn't "banks" it was one bank of which I did the bond application and asked my banker to re-look and see if we can change to a rental option of which they were will to do. Who gave you this information of Galencia helping to remove it when I have all the proof that I, myself was doing things for myself. 2ndly, I was told last night that the deny on the property was based on Mr Cheng saying no, even though I was told "we are making a plan for you". The information you are relaying is incorrect. I was approved in 4 hours with 1 bank.
You do not understand the sour taste this has left in my mouth.
Please may I ask for someone to call me because clearly you are not giving the correct information here.
Whoever is reading this, please understand that I had to do all the work. There's more to this that I will mot relay. I am now extremely upset.
Thanks a mil,
Thank you for your response.
Paragraph 1: I was never kept up to date on cancelations ect until I continuously asked what's going on. Only in April 2023 I was informed that a unit is available, at a point before that I even said "give me my R20k back"
Paragraph 2, is not the truth. I was never informed that you or the agent spoke to the bank to remove the condition. And it wasn't "banks" it was one bank of which I did the bond application and asked my banker to re-look and see if we can change to a rental option of which they were will to do. Who gave you this information of Galencia helping to remove it when I have all the proof that I, myself was doing things for myself. 2ndly, I was told last night that the deny on the property was based on Mr Cheng saying no, even though I was told "we are making a plan for you". The information you are relaying is incorrect. I was approved in 4 hours with 1 bank.
You do not understand the sour taste this has left in my mouth.
Please may I ask for someone to call me because clearly you are not giving the correct information here.
Whoever is reading this, please understand that I had to do all the work. There's more to this that I will mot relay. I am now extremely upset.
Thanks a mil,