Poor Service all the way!

We had purchased one of the new developments (Palm View Estate) off plan last year September. When we went to view we were advised by the sales staff that phase 1 of the property will be available for occupation from January 2020, when we went to view the place at the end of February 2020 we were then told end of April 2020, now with the effects of Covid as well we only occupied on October 2020.

The service we have received since after we had purchased in September 2019 was shocking and extremely disappointing for a development company as this. Sales staff were not even clued up on what the place offers as when we purchased we were advised the place comes with 4 appliances (fridge, dishwasher, stove and washing machine) however, when we moved in we were then told it didn't come with a washing machine.

We had to constantly follow up for receiving handover documents, we moved in 30th September and up to this date we still haven't received the signed handover documents despite a number of reminders sent to the sales consultant. Galencia says 'luxury living' yet there a number of snags in our brand new place that you won't even find in a standard living home.

You are supposed to feel excited when you purchase your new home, yet now we constantly feel disappointed and regret for choosing Galencia.