Poor aftersales - Galencia Walford Estate

Terrible after sales service from Galencia.

I purchased a unit at Walford Estate, and took occupation in January 2019. Since then there were multiple issues hat were not addressed. These issued included : 1. Snags not being completed, 2. Delays in the Fibre being available.(Initially was told that the complex is Fibre ready, only to be told that there is on Fibre. It was only available from May. 3. Issues with the geyser. (Don't expect anything to be attended to after hours, even if you ask the sales agent for assistance in getting someone to help. You will be told that it is not their area, and you will have to speak to after sales guys. 4. I enquired on additional work that could be done, and was told each time not to worry, it will be done. To date nothing has been done, even after the sales director mentioned on email that it will be attended to.

Unfortunately you will find that within the Galencia team certain employees are frustrated as they know that the way customers are treated is not good, but they are powerless as there is only so much that they can do.

I'm really disappointed at the way everything has been handled after purchasing my unit.