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MamaRetshepisitswe M
1 reviews | Active since Sept 2020
15 Jul 2021, 14:23
Horrible after sales service - leaking bathtub in under 6 months
Good day
I have been sending countless emails to Galencia regarding my leaking bath tub and to date I have not had anyone respond to my emails or atleast phone me. This is a new house and I have not even lived in it more than a year to experience the problems I am, meaning that the piping must've been bad from the get go, the lack of responses is also a problem
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Replies (2)
Galencia Property Developments's replyOfficial
20 Jul 2021, 18:32Good Day, This is the first we have heard of this matter and we apologise for the inconvenience this has caused you. We attended to the matter as soon as we got this alert and we hope everything is in order. Should you have any other queries, please don't hesitate to email us on: ***
Galencia Property Developments's reply20 Jul 2021, 18:32
Official
Good Day, This is the first we have heard of this matter and we apologise for the inconvenience this has caused you. We attended to the matter as soon as we got this alert and we hope everything is in order. Should you have any other queries, please don't hesitate to email us on: ***
Galencia Property Developments's replyOfficial
11 Nov 2021, 11:40Dear customer
We are very sorry for the problems that you have encountered, and will be investigating the issue internally to ensure that the same issue does not happen again in the future.
We arranged for a professional plumbing firm to investigate all complaints within the estate, and implement repairs where necessary. This firm has since confirmed that any outstanding issues have been resolved. We hope that this alleviates your concerns, and apologise again for the poor service you received.
Kind regards,
Galencia
We are very sorry for the problems that you have encountered, and will be investigating the issue internally to ensure that the same issue does not happen again in the future.
We arranged for a professional plumbing firm to investigate all complaints within the estate, and implement repairs where necessary. This firm has since confirmed that any outstanding issues have been resolved. We hope that this alleviates your concerns, and apologise again for the poor service you received.
Kind regards,
Galencia
Galencia Property Developments's reply11 Nov 2021, 11:40
Official
Dear customer
We are very sorry for the problems that you have encountered, and will be investigating the issue internally to ensure that the same issue does not happen again in the future.
We arranged for a professional plumbing firm to investigate all complaints within the estate, and implement repairs where necessary. This firm has since confirmed that any outstanding issues have been resolved. We hope that this alleviates your concerns, and apologise again for the poor service you received.
Kind regards,
Galencia
We are very sorry for the problems that you have encountered, and will be investigating the issue internally to ensure that the same issue does not happen again in the future.
We arranged for a professional plumbing firm to investigate all complaints within the estate, and implement repairs where necessary. This firm has since confirmed that any outstanding issues have been resolved. We hope that this alleviates your concerns, and apologise again for the poor service you received.
Kind regards,
Galencia