1 reviews | Active since Feb 2012
Galencia’s inferior plumbing has flooded our whole block of apartments.
Every person I know that has bought a Galencia unit has had major plumbing issues. Burst shower pipes, leaking toilets, leaking sinks- where there is water there is sure to be a problem. The apartment above mine had a burst pipe which completely flooded my unit and others next to and below it. My walls, ceiling and carpets are drenched in water. There is mould everywhere, the cupboards are falling apart and there is water coming out of plug points. It is completely inhabitable, my tenant who lived there with young children got terribly ill from the mould and filth. When I reported all this to Galencia with photos of evidence, they acknowledged the damaged but they said I cant prove that all the damages were caused by the water flood, that it wasn’t already there before the incident. They could not be bothered, I guess they have done this so many times before and probably got away with it. Had I known the inferior quality of Galencia properties and their *****ed ways, I would have never bought this unit. I’m stuck with an inhabitable apartment which I must still pay the bond and the levies while I’ve lost my rental income. It will cost me thousands and thousands to restore a disaster caused by Galencia’s negligence and inferior quality.
Our maintenance team has been in contact with you, now we are in the process to resolve the problem.
Our maintenance team has been in contact with you, now we are in the process to resolve the problem.
We would like to first apologize for the inconvenience caused by the situation above mentioned. This is not at all a reflection of Galencia and the quality we strive to give. We have assisted you in the complaint as we received from both this comment and the call you had made. We sent in our maintenance team and completed the snags as requested. We apologize again for the inconvenience caused. Thank you for your understanding and enjoy your day further.
We would like to first apologize for the inconvenience caused by the situation above mentioned. This is not at all a reflection of Galencia and the quality we strive to give. We have assisted you in the complaint as we received from both this comment and the call you had made. We sent in our maintenance team and completed the snags as requested. We apologize again for the inconvenience caused. Thank you for your understanding and enjoy your day further.
