Galencia Aftersales Bad Customer Service

On 01 June I moved into my new apartment at Walford Estate , upon moving in, I discovered that the stove did not have a Wok support holder and that one of the pendant lights in the kitchen did not have a bulb. I then sent an email to Galencia Aftersales on the 10th but did not get any response. On the 11th, I sent the same email again and the response I got was "Noted with". It's been a month and I have not received any communication from Galencia Aftersales to show that they're making an effort to assist. The service has been dismal so far.