Gadget geeks

I bought a smart watch from the galleria mall branch, 1 week later I was wanting to set it up but found that the watch was dead, maybe an old battery,,, I took it back to them where I have bought different products and knew 2 x of the guys and time again, the gentleman said he must book it in or evaluation and I come back in 1 x week,,, after a week,, got told again that there is something wrong,, f.... K I was so fusyrate, was told to come back which I did to find out now that nobody knows what I'm talking about.... Lol