Frustrating

<p>We had an issue upgrading to a new ISP, the internet in the BO works and all is dandy, however, in the front office, there was an issue and could not connect to the internet to process online promotions. GAAP was then contacted in this regard, and constantly the response was this is an ISP related issue. How is this is an ISP related issue when my internet works and all works, but the local network is the one giving issues. After 8 phone calls and getting the same reply consecutively, a technician was requested, to the response of, we cannot send out a technician, reason, nobody knows. A technician eventually telephonically got hold of me, and tried in assisting with the scenario, he was very friendly and helpful, unfortunately could not resolve the issue, he then mentioned it would be best to request a technician to come out. We phoned again to request a technician, to which the assistance again mentioned we cannot send out technicians.... </p> <p> </p> <p>How do individuals not know how the process works within the organistation?</p> <p> </p> <p>A technician is required to fix the local network in order to make THEIR solution work more efficiently when any changes occur on the network.... Not helpful whatsoever!</p>