VERY ANNOYED CUSTOMER!!!!!!!

I'm starting to think Futurewise is a **** honestly. What kind of call centre are they running when you call their voice automated service repeatedly tells you there is no one to answer calls. They don't respond to emails. A few weeks ago I called and asked to make a withdrawal from the savings that I have been putting away from my son because I had an emergency, the lady I spoke to said she will put in the claim and call me back, nearly a month later I have not heard anything from them and I can't get hold of them. Be very careful when signing up with this company, they seem very shaddy. I regret taking out a policy with them but I will definitely will not be paying my premiums anymore.