Bad Service

they booked it with the service provider which it telkom .<br> They booking date was on the 16 September 2015 since then I never had a respond or feedback from them we try to call them several time they keep on putting us on hold for to long, on the 16 October I went back to Pep home the supervisor called the service provide they told him that they did send respond to me only to found out that the is not respond I got it from them after that they advice that it is the physical damage I need to pay R700 or if I reject the repair I will need to pay R290 rejection fee for repair <br> I called the customer care line I spoke to the lady called by the name Bless she was not willing to assist me and I ask to speak to the supervisor but she told me that the supervisor can't take my call he is busy with another escalation, i call Future Mobile they also advice me that i must pay for something that i didn't anything , the supervisor that was DiDi she was also rude to me she could help i told them that i didn't dropped it .