WN
Wynand N
1 reviews | Active since Jan 2024
02 Jan 2024, 19:22
Useless
Don’t spend your hard earned cash with Futurama. They are by far the worst and most annoying individuals I have ever had the privilege of spending my previous time with. That after confirming they had the item in stock. Here we are 3 weeks later and they are still sitting with my R5300. Say I should go to my bank (while on leave in a different country) to reverse the transaction. So now their *********** staff has made it my problem. Not sure if there is something in the air in Cape Town but no normal person will ever in their life want to spend money with them again after the service received. Buy from reputable companies. The only thing Futurama is good for is making sure you have less money in your bank account in the future with nothing to show for it.
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Futurama's replyOfficial
09 Jan 2024, 10:48Dear Wynand,
We hope this message finds you well. First and foremost, we sincerely apologize for any inconvenience you've experienced with your recent order. Your feedback is valuable to us, and we appreciate the opportunity to address the concerns you've raised.
After investigating the matter thoroughly, we want to provide you with a clear timeline of events to shed light on the situation. Your order was placed on the 14th of December 2023 at 4:53 PM, and 20 minutes later, our sales consultant informed you that the item was out of stock. We understand the frustration this must have caused, and we apologize for any confusion.
During the festive season, your sales consultant was on leave, and an out-of-office email should have been sent to you. We regret any oversight in communication during this period and acknowledge that it may have contributed to the delay in resolving the issue.
On the 27th of December 2023, your sales consultant suggested contacting your bank to explore the possibility of reversing the payment, considering the unique circumstance of it being from a foreign bank located in Botswana. We understand that this process was not successful, and we apologize for any additional stress it may have caused.
On the 3rd of January 2024, when you informed us that the payment reversal was not feasible, you promptly provided us with your family member's South African banking details. We processed the refund on the very next day, the 4th of January 2024.
We want to express our sincere apologies for any frustration or inconvenience you may have experienced during this process. Your satisfaction is our top priority, and we are grateful for your patience and understanding.
If you have any further questions or concerns, please do not hesitate to reach out to your assigned sales consultant. Once again, we appreciate your feedback, and we are committed to improving our processes to ensure a smoother experience in the future.
Kind regards,
Team Futurama
We hope this message finds you well. First and foremost, we sincerely apologize for any inconvenience you've experienced with your recent order. Your feedback is valuable to us, and we appreciate the opportunity to address the concerns you've raised.
After investigating the matter thoroughly, we want to provide you with a clear timeline of events to shed light on the situation. Your order was placed on the 14th of December 2023 at 4:53 PM, and 20 minutes later, our sales consultant informed you that the item was out of stock. We understand the frustration this must have caused, and we apologize for any confusion.
During the festive season, your sales consultant was on leave, and an out-of-office email should have been sent to you. We regret any oversight in communication during this period and acknowledge that it may have contributed to the delay in resolving the issue.
On the 27th of December 2023, your sales consultant suggested contacting your bank to explore the possibility of reversing the payment, considering the unique circumstance of it being from a foreign bank located in Botswana. We understand that this process was not successful, and we apologize for any additional stress it may have caused.
On the 3rd of January 2024, when you informed us that the payment reversal was not feasible, you promptly provided us with your family member's South African banking details. We processed the refund on the very next day, the 4th of January 2024.
We want to express our sincere apologies for any frustration or inconvenience you may have experienced during this process. Your satisfaction is our top priority, and we are grateful for your patience and understanding.
If you have any further questions or concerns, please do not hesitate to reach out to your assigned sales consultant. Once again, we appreciate your feedback, and we are committed to improving our processes to ensure a smoother experience in the future.
Kind regards,
Team Futurama
Futurama's reply09 Jan 2024, 10:48
Official
Dear Wynand,
We hope this message finds you well. First and foremost, we sincerely apologize for any inconvenience you've experienced with your recent order. Your feedback is valuable to us, and we appreciate the opportunity to address the concerns you've raised.
After investigating the matter thoroughly, we want to provide you with a clear timeline of events to shed light on the situation. Your order was placed on the 14th of December 2023 at 4:53 PM, and 20 minutes later, our sales consultant informed you that the item was out of stock. We understand the frustration this must have caused, and we apologize for any confusion.
During the festive season, your sales consultant was on leave, and an out-of-office email should have been sent to you. We regret any oversight in communication during this period and acknowledge that it may have contributed to the delay in resolving the issue.
On the 27th of December 2023, your sales consultant suggested contacting your bank to explore the possibility of reversing the payment, considering the unique circumstance of it being from a foreign bank located in Botswana. We understand that this process was not successful, and we apologize for any additional stress it may have caused.
On the 3rd of January 2024, when you informed us that the payment reversal was not feasible, you promptly provided us with your family member's South African banking details. We processed the refund on the very next day, the 4th of January 2024.
We want to express our sincere apologies for any frustration or inconvenience you may have experienced during this process. Your satisfaction is our top priority, and we are grateful for your patience and understanding.
If you have any further questions or concerns, please do not hesitate to reach out to your assigned sales consultant. Once again, we appreciate your feedback, and we are committed to improving our processes to ensure a smoother experience in the future.
Kind regards,
Team Futurama
We hope this message finds you well. First and foremost, we sincerely apologize for any inconvenience you've experienced with your recent order. Your feedback is valuable to us, and we appreciate the opportunity to address the concerns you've raised.
After investigating the matter thoroughly, we want to provide you with a clear timeline of events to shed light on the situation. Your order was placed on the 14th of December 2023 at 4:53 PM, and 20 minutes later, our sales consultant informed you that the item was out of stock. We understand the frustration this must have caused, and we apologize for any confusion.
During the festive season, your sales consultant was on leave, and an out-of-office email should have been sent to you. We regret any oversight in communication during this period and acknowledge that it may have contributed to the delay in resolving the issue.
On the 27th of December 2023, your sales consultant suggested contacting your bank to explore the possibility of reversing the payment, considering the unique circumstance of it being from a foreign bank located in Botswana. We understand that this process was not successful, and we apologize for any additional stress it may have caused.
On the 3rd of January 2024, when you informed us that the payment reversal was not feasible, you promptly provided us with your family member's South African banking details. We processed the refund on the very next day, the 4th of January 2024.
We want to express our sincere apologies for any frustration or inconvenience you may have experienced during this process. Your satisfaction is our top priority, and we are grateful for your patience and understanding.
If you have any further questions or concerns, please do not hesitate to reach out to your assigned sales consultant. Once again, we appreciate your feedback, and we are committed to improving our processes to ensure a smoother experience in the future.
Kind regards,
Team Futurama