Based on recent customer reviews, Futurama is widely praised for professional, attentive service and knowledgeable staff who guide shoppers through purchases with care. Customers consistently mention named team members like Kyle, Michael, and Angus who provide proactive updates, honest advice, and efficient delivery. Packaging quality and after sales follow up also draw positive remarks. A recurring concern, however, involves stock accuracy on the website, where shoppers report items appearing available but turning out to be unavailable when enquiries are made, creating frustration.
NPS Score
-20
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Futurama
How is Futurama rated on Hellopeter?
Hellopeter has tracked Futurama across 680 reviews. Futurama hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Futurama? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2009
Pathetic service
An absolute pain to purchase from this company. You have to check stock holdings first, then they confirm they have it then you wait for 2 weeks for the invoice then when you enquire they tell you they don't have it, never had. I've deleted them and will never trouble them again.
1 reviews | Active since Mar 2009
Pathetic service
An absolute pain to purchase from this company. You have to check stock holdings first, then they confirm they have it then you wait for 2 weeks for the invoice then when you enquire they tell you they don't have it, never had. I've deleted them and will never trouble them again.
1 reviews | Active since Nov 2011
Appalling first-time experience: Bait stock levels, undisclosed fees, and altered product pages
I recently placed my very first order with Futureama, and the entire experience has been a masterclass in terrible customer service and ******** trading practices. When I placed and paid for my order online, the website explicitly indicated that the item was in stock. Shortly after payment was processed, I was contacted and informed that the colour I had selected was actually out of stock—a clear case of bait-marketing where stock levels are not accurately maintained. To make matters worse, I was then slapped with an additional, unexpected demand for R398, with the company claiming "shipping restrictions" app****. When I rightly pointed out that no such restrictions or additional fees were calculated or displayed on the product page or at checkout when I paid, Futureama retroactively updated the product page to include the restriction text, and then falsely claimed to me via email that it had always been there. This is a direct violation of the Consumer Protection Act (CPA) of South African law. A supplier cannot alter the pricing or terms of a binding, completed transaction after checkout has been finalised and payment accepted. Because I refused to be bul**** into paying an unadvertised, post-purchase fee, I requested a cancellation. Futureama then attempted to complicate the process further by demanding a formal bank confirmation letter just to process a refund for an online payment gateway transaction—an unnecessary administrative hurdle. As a first-time customer, I am deeply disappointed by this dishonesty and lack of operational integrity. Potential buyers, be warned: take screenshots of your checkout pages when dealing with this company, as they have proven they will alter their website after the fact to justify undisclosed charges.
1 reviews | Active since Nov 2011
Appalling first-time experience: Bait stock levels, undisclosed fees, and altered product pages
I recently placed my very first order with Futureama, and the entire experience has been a masterclass in terrible customer service and ******** trading practices. When I placed and paid for my order online, the website explicitly indicated that the item was in stock. Shortly after payment was processed, I was contacted and informed that the colour I had selected was actually out of stock—a clear case of bait-marketing where stock levels are not accurately maintained. To make matters worse, I was then slapped with an additional, unexpected demand for R398, with the company claiming "shipping restrictions" app****. When I rightly pointed out that no such restrictions or additional fees were calculated or displayed on the product page or at checkout when I paid, Futureama retroactively updated the product page to include the restriction text, and then falsely claimed to me via email that it had always been there. This is a direct violation of the Consumer Protection Act (CPA) of South African law. A supplier cannot alter the pricing or terms of a binding, completed transaction after checkout has been finalised and payment accepted. Because I refused to be bul**** into paying an unadvertised, post-purchase fee, I requested a cancellation. Futureama then attempted to complicate the process further by demanding a formal bank confirmation letter just to process a refund for an online payment gateway transaction—an unnecessary administrative hurdle. As a first-time customer, I am deeply disappointed by this dishonesty and lack of operational integrity. Potential buyers, be warned: take screenshots of your checkout pages when dealing with this company, as they have proven they will alter their website after the fact to justify undisclosed charges.
1 reviews | Active since Aug 2012
Excellent service and great communication!
Futurama keeps coming up when I'm searching for products online and I've always been hesitant to give them a chance. Recently I took a chance and purchased a product I couldn't find anywhere else in SA and am absolutely blown away by the professional attitude and effort put in by Futurama staff who went above and beyond to bet my purchase to me as quickly as possible, all the time communicating the progress with me. I will certainly be supporting them again in future.
1 reviews | Active since Aug 2012
Excellent service and great communication!
Futurama keeps coming up when I'm searching for products online and I've always been hesitant to give them a chance. Recently I took a chance and purchased a product I couldn't find anywhere else in SA and am absolutely blown away by the professional attitude and effort put in by Futurama staff who went above and beyond to bet my purchase to me as quickly as possible, all the time communicating the progress with me. I will certainly be supporting them again in future.
1 reviews | Active since Feb 2012
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
1 reviews | Active since Feb 2012
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
1 reviews | Active since Dec 2024
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.
1 reviews | Active since Dec 2024
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.