gR
george R
1 reviews | Active since May 2023
30 May 2023, 15:17
The worse customer care I have ever received
I bought a product from Futurama, I ordered a specific color to which after paying I was told I would have to wait 2 months in order to get the product I wanted. They offered no means to refund me only to guilt trip me into taking the product that they had. 2 weeks later after receiving my product it cracked and broke to which they have laid me off saying that there isn't anything that they can do for a product that cost over R800 not warding for a compromise or reimbur*****t I have no words for their horrible customer service.
Helpful (0)
Replies (5)0
Replies (5)
Futurama's replyOfficial
30 May 2023, 16:11Hi there George, we understand your frustrations and we would like to relay the processes that took place from our side. When you placed the order for your product, we specified that the product you requested in this particular colour was not available and would only arrive in 2 months. Following this, we offered the product we had on hand, which you agreed to take. Our team checked, took pictures of and ensured that everything was in perfect condition when we shipped the product to you. Futurama was thereafter no longer responsible for any breakages or cracks on this specific product. A product of this particular nature, once it is delivered, is at your sole discretion and use, and therefore we are not required to give any refunds or replacements, particularly 2 weeks after using the product. In light of the 487 5-star reviews, we go over and above to give our customers the best quality service in the online industry and did our best to assist you in the ways we could. We do however apologise for the unfortunate outcome of your product usage.
Futurama's reply30 May 2023, 16:11
Official
Hi there George, we understand your frustrations and we would like to relay the processes that took place from our side. When you placed the order for your product, we specified that the product you requested in this particular colour was not available and would only arrive in 2 months. Following this, we offered the product we had on hand, which you agreed to take. Our team checked, took pictures of and ensured that everything was in perfect condition when we shipped the product to you. Futurama was thereafter no longer responsible for any breakages or cracks on this specific product. A product of this particular nature, once it is delivered, is at your sole discretion and use, and therefore we are not required to give any refunds or replacements, particularly 2 weeks after using the product. In light of the 487 5-star reviews, we go over and above to give our customers the best quality service in the online industry and did our best to assist you in the ways we could. We do however apologise for the unfortunate outcome of your product usage.
gR
george R's updateReviewer Update
30 May 2023, 17:09The only options I was informed of are biased against the product purchased as defects in glass products are only known once the damage has been done which you say are no user damage. This results in an unfair result to the customer if a problem with their product ensues. I still have not been given an options or help with the product as you have **** by saying you have...
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george R's update30 May 2023, 17:09
Reviewer Update
The only options I was informed of are biased against the product purchased as defects in glass products are only known once the damage has been done which you say are no user damage. This results in an unfair result to the customer if a problem with their product ensues. I still have not been given an options or help with the product as you have **** by saying you have...
gR
george R's updateReviewer Update
30 May 2023, 17:10also censorship of certain words that is not profanity is misleading content
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george R's update30 May 2023, 17:10
Reviewer Update
also censorship of certain words that is not profanity is misleading content
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george R's updateReviewer Update
30 May 2023, 17:16I am very disappointed that you condone selling faulty products to your your customer base for high pricing with their low quality and try to condone it while claiming user negligence.
gR
george R's update30 May 2023, 17:16
Reviewer Update
I am very disappointed that you condone selling faulty products to your your customer base for high pricing with their low quality and try to condone it while claiming user negligence.
Futurama's replyOfficial
31 May 2023, 08:57Hi George,
We appreciate your feedback and understand your frustration. We would like to provide you with a clearer overview of the events that transpired regarding your order. When you initially placed the order for the jellyfish percolator bong, we informed you that the specific colour you requested was not available and would take approximately 2 months to arrive. As an alternative, we offered you the bong we had in stock, which you agreed to receive.
Our team took great care in ensuring the product was in perfect condition when we shipped it to you. We even went the extra mile to document the product's condition with pictures before sending it out. However, once the product is delivered and in your possession, we are not held responsible for any breakages or cracks that happen after delivery, especially if it has been two weeks since you started using the product.
We understand that glass products can sometimes develop defects that are only noticeable after damage has occurred. However, it is important to note that we can attribute such damages to user negligence. As per our return policy, we provide a hassle-free returns process within 7 days of purchase for items that are in a resalable condition. However, after this period, returns can only be accepted for warranty-related issues. If you would like to read more about our returns and policies, you can click here: Delivery and Returns | Futurama.co.za
We strive to offer the best quality service in the online industry, as evidenced by our numerous positive reviews. We apologize for any inconvenience caused by the outcome of your product usage but would like to emphasize that we have done our best to assist you within our policies and capabilities.
Regarding the filtering of certain words, we apologize for any confusion caused. We would like to clarify that the censorship of words is determined by the platform we are using, and it is not within our control. Our intention is to maintain a respectful and professional environment for all our customers. We assure you that the censorship was not intended to mislead or deceive in any way.
If there is anything else we can do to assist you, please let us know. We value your satisfaction as a customer and will do our utmost to address any concerns you may have.
Sincerely,
Futurama
We appreciate your feedback and understand your frustration. We would like to provide you with a clearer overview of the events that transpired regarding your order. When you initially placed the order for the jellyfish percolator bong, we informed you that the specific colour you requested was not available and would take approximately 2 months to arrive. As an alternative, we offered you the bong we had in stock, which you agreed to receive.
Our team took great care in ensuring the product was in perfect condition when we shipped it to you. We even went the extra mile to document the product's condition with pictures before sending it out. However, once the product is delivered and in your possession, we are not held responsible for any breakages or cracks that happen after delivery, especially if it has been two weeks since you started using the product.
We understand that glass products can sometimes develop defects that are only noticeable after damage has occurred. However, it is important to note that we can attribute such damages to user negligence. As per our return policy, we provide a hassle-free returns process within 7 days of purchase for items that are in a resalable condition. However, after this period, returns can only be accepted for warranty-related issues. If you would like to read more about our returns and policies, you can click here: Delivery and Returns | Futurama.co.za
We strive to offer the best quality service in the online industry, as evidenced by our numerous positive reviews. We apologize for any inconvenience caused by the outcome of your product usage but would like to emphasize that we have done our best to assist you within our policies and capabilities.
Regarding the filtering of certain words, we apologize for any confusion caused. We would like to clarify that the censorship of words is determined by the platform we are using, and it is not within our control. Our intention is to maintain a respectful and professional environment for all our customers. We assure you that the censorship was not intended to mislead or deceive in any way.
If there is anything else we can do to assist you, please let us know. We value your satisfaction as a customer and will do our utmost to address any concerns you may have.
Sincerely,
Futurama
Futurama's reply31 May 2023, 08:57
Official
Hi George,
We appreciate your feedback and understand your frustration. We would like to provide you with a clearer overview of the events that transpired regarding your order. When you initially placed the order for the jellyfish percolator bong, we informed you that the specific colour you requested was not available and would take approximately 2 months to arrive. As an alternative, we offered you the bong we had in stock, which you agreed to receive.
Our team took great care in ensuring the product was in perfect condition when we shipped it to you. We even went the extra mile to document the product's condition with pictures before sending it out. However, once the product is delivered and in your possession, we are not held responsible for any breakages or cracks that happen after delivery, especially if it has been two weeks since you started using the product.
We understand that glass products can sometimes develop defects that are only noticeable after damage has occurred. However, it is important to note that we can attribute such damages to user negligence. As per our return policy, we provide a hassle-free returns process within 7 days of purchase for items that are in a resalable condition. However, after this period, returns can only be accepted for warranty-related issues. If you would like to read more about our returns and policies, you can click here: Delivery and Returns | Futurama.co.za
We strive to offer the best quality service in the online industry, as evidenced by our numerous positive reviews. We apologize for any inconvenience caused by the outcome of your product usage but would like to emphasize that we have done our best to assist you within our policies and capabilities.
Regarding the filtering of certain words, we apologize for any confusion caused. We would like to clarify that the censorship of words is determined by the platform we are using, and it is not within our control. Our intention is to maintain a respectful and professional environment for all our customers. We assure you that the censorship was not intended to mislead or deceive in any way.
If there is anything else we can do to assist you, please let us know. We value your satisfaction as a customer and will do our utmost to address any concerns you may have.
Sincerely,
Futurama
We appreciate your feedback and understand your frustration. We would like to provide you with a clearer overview of the events that transpired regarding your order. When you initially placed the order for the jellyfish percolator bong, we informed you that the specific colour you requested was not available and would take approximately 2 months to arrive. As an alternative, we offered you the bong we had in stock, which you agreed to receive.
Our team took great care in ensuring the product was in perfect condition when we shipped it to you. We even went the extra mile to document the product's condition with pictures before sending it out. However, once the product is delivered and in your possession, we are not held responsible for any breakages or cracks that happen after delivery, especially if it has been two weeks since you started using the product.
We understand that glass products can sometimes develop defects that are only noticeable after damage has occurred. However, it is important to note that we can attribute such damages to user negligence. As per our return policy, we provide a hassle-free returns process within 7 days of purchase for items that are in a resalable condition. However, after this period, returns can only be accepted for warranty-related issues. If you would like to read more about our returns and policies, you can click here: Delivery and Returns | Futurama.co.za
We strive to offer the best quality service in the online industry, as evidenced by our numerous positive reviews. We apologize for any inconvenience caused by the outcome of your product usage but would like to emphasize that we have done our best to assist you within our policies and capabilities.
Regarding the filtering of certain words, we apologize for any confusion caused. We would like to clarify that the censorship of words is determined by the platform we are using, and it is not within our control. Our intention is to maintain a respectful and professional environment for all our customers. We assure you that the censorship was not intended to mislead or deceive in any way.
If there is anything else we can do to assist you, please let us know. We value your satisfaction as a customer and will do our utmost to address any concerns you may have.
Sincerely,
Futurama