Shocking service!

Futurama Hydroponics - This is without doubt one of the worst online transactions I have conducted. I checked the stock level and received an email stating that they had stock available. I rep**** and enquired about using my courier to collect and deliver to me as I needed the product urgently.

I was told it wasn’t possible as stock would take 2 days to process. Strange, I thought there was stock available, but ok. I paid and cleared funds immediately and sent through proof of payment. This was on the 24th Oct. I was told on the 25th that the order was being processed. By the 01st Nov, I still had not received my order so I emailed again querying the status of my order.

I received a reply email the same day, saying they would check and come back to me “quickly”

One WEEK later, I still hadn’t received an answer, so I emailed again. I received a reply saying the supplier had made a “fault” and had not rep**** to them. Why would they say they have stock, get me to pay quickly and then blame their supplier for not supplying, if they HAD stock?? What were they processing on the 25th Oct?

Fast forward to today, I still have not received any products. I have emailed, called and sent an SMS, requesting a refund so I can make an alternative plan. No response.

This is really a joke at this stage. No order, no money, no sense of humour anymore. Lying to clients is not acceptable.

Futurama, get your act together and either supply me or refund me immediately