RB
Ryan B
1 reviews | Active since Aug 2023
23 Aug 2023, 20:26
Repeatedly Dishonest and ***********
If you can avoid using these people, it’s pobably best. Purchased items under pretense that I would recover them 3 to 5 days after paying. I was the. told that order would be delivered after 4 weeks; then told items would be airfreighted from their supplier and I would have them sooner; then told 6 weeks again; then told again that items would possibly be air freighted; was told that Makro are lying about having the same product; told that grow guru are also lying; was told another 6 weeks to ship it (3 weeks after being originally told 4 weeks);
I’m going to post a full, detailed breakdown of exactly how I’ve been **** to by these people from day one with screenshots of emails, etc. I don’t want to be naive and hope that these people aren’t entirely ***********; none the less, Matteus seems like he might be able to redeem the company he works for.
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Futurama's replyOfficial
30 Aug 2023, 11:32Hi Ryan,
We sincerely apologise for the inconvenience you've experienced with your current backorder. We understand your frustration, and we truly appreciate your feedback as it helps us improve our offering.
We want to clarify the situation regarding your order and the delays you've encountered. Our team has been working diligently to keep you updated every step of the way. We took the initiative to forward emails directly from our supplier to you, which outlined their plans to explore the possibility of flying the products in if it proved to be cost-effective. In the event that this option was not viable, we were informed that the shipment would be sent by sea, with an estimated arrival time of 6 weeks.
Unfortunately, the latest update we received from our supplier indicated that flying the products in would not be a cost-effective solution. We understand your disappointment with this news, especially given the anticipation for your order's arrival.
Please understand that the claims we made about the availability of stock are based on information provided by our supplier, whom are the exclusive distributors for the products on the backorder. They have assured us that no other retailer in the country currently has stock, and everyone is in the same waiting situation.
We offered a full refund as an option to alleviate the frustration caused by these unexpected delays. However, we understand your decision to wait for the shipment despite the inconvenience. Please know that we are doing everything within our power to expedite the process, but we are reliant on our suppliers to fulfill the order swiftly.
Your patience and understanding during this challenging time are greatly appreciated. We will continue to keep you informed of any updates we receive from our suppliers. Rest assured, we are dedicated to resolving this matter as quickly as possible.
Once again, we apologize for any inconvenience this situation has caused. Your support and loyalty mean a lot to us. If you have any further questions or concerns, please don't hesitate to reach out to your sales consultant.
Kind regards,
Team Futurama
We sincerely apologise for the inconvenience you've experienced with your current backorder. We understand your frustration, and we truly appreciate your feedback as it helps us improve our offering.
We want to clarify the situation regarding your order and the delays you've encountered. Our team has been working diligently to keep you updated every step of the way. We took the initiative to forward emails directly from our supplier to you, which outlined their plans to explore the possibility of flying the products in if it proved to be cost-effective. In the event that this option was not viable, we were informed that the shipment would be sent by sea, with an estimated arrival time of 6 weeks.
Unfortunately, the latest update we received from our supplier indicated that flying the products in would not be a cost-effective solution. We understand your disappointment with this news, especially given the anticipation for your order's arrival.
Please understand that the claims we made about the availability of stock are based on information provided by our supplier, whom are the exclusive distributors for the products on the backorder. They have assured us that no other retailer in the country currently has stock, and everyone is in the same waiting situation.
We offered a full refund as an option to alleviate the frustration caused by these unexpected delays. However, we understand your decision to wait for the shipment despite the inconvenience. Please know that we are doing everything within our power to expedite the process, but we are reliant on our suppliers to fulfill the order swiftly.
Your patience and understanding during this challenging time are greatly appreciated. We will continue to keep you informed of any updates we receive from our suppliers. Rest assured, we are dedicated to resolving this matter as quickly as possible.
Once again, we apologize for any inconvenience this situation has caused. Your support and loyalty mean a lot to us. If you have any further questions or concerns, please don't hesitate to reach out to your sales consultant.
Kind regards,
Team Futurama
Futurama's reply30 Aug 2023, 11:32
Official
Hi Ryan,
We sincerely apologise for the inconvenience you've experienced with your current backorder. We understand your frustration, and we truly appreciate your feedback as it helps us improve our offering.
We want to clarify the situation regarding your order and the delays you've encountered. Our team has been working diligently to keep you updated every step of the way. We took the initiative to forward emails directly from our supplier to you, which outlined their plans to explore the possibility of flying the products in if it proved to be cost-effective. In the event that this option was not viable, we were informed that the shipment would be sent by sea, with an estimated arrival time of 6 weeks.
Unfortunately, the latest update we received from our supplier indicated that flying the products in would not be a cost-effective solution. We understand your disappointment with this news, especially given the anticipation for your order's arrival.
Please understand that the claims we made about the availability of stock are based on information provided by our supplier, whom are the exclusive distributors for the products on the backorder. They have assured us that no other retailer in the country currently has stock, and everyone is in the same waiting situation.
We offered a full refund as an option to alleviate the frustration caused by these unexpected delays. However, we understand your decision to wait for the shipment despite the inconvenience. Please know that we are doing everything within our power to expedite the process, but we are reliant on our suppliers to fulfill the order swiftly.
Your patience and understanding during this challenging time are greatly appreciated. We will continue to keep you informed of any updates we receive from our suppliers. Rest assured, we are dedicated to resolving this matter as quickly as possible.
Once again, we apologize for any inconvenience this situation has caused. Your support and loyalty mean a lot to us. If you have any further questions or concerns, please don't hesitate to reach out to your sales consultant.
Kind regards,
Team Futurama
We sincerely apologise for the inconvenience you've experienced with your current backorder. We understand your frustration, and we truly appreciate your feedback as it helps us improve our offering.
We want to clarify the situation regarding your order and the delays you've encountered. Our team has been working diligently to keep you updated every step of the way. We took the initiative to forward emails directly from our supplier to you, which outlined their plans to explore the possibility of flying the products in if it proved to be cost-effective. In the event that this option was not viable, we were informed that the shipment would be sent by sea, with an estimated arrival time of 6 weeks.
Unfortunately, the latest update we received from our supplier indicated that flying the products in would not be a cost-effective solution. We understand your disappointment with this news, especially given the anticipation for your order's arrival.
Please understand that the claims we made about the availability of stock are based on information provided by our supplier, whom are the exclusive distributors for the products on the backorder. They have assured us that no other retailer in the country currently has stock, and everyone is in the same waiting situation.
We offered a full refund as an option to alleviate the frustration caused by these unexpected delays. However, we understand your decision to wait for the shipment despite the inconvenience. Please know that we are doing everything within our power to expedite the process, but we are reliant on our suppliers to fulfill the order swiftly.
Your patience and understanding during this challenging time are greatly appreciated. We will continue to keep you informed of any updates we receive from our suppliers. Rest assured, we are dedicated to resolving this matter as quickly as possible.
Once again, we apologize for any inconvenience this situation has caused. Your support and loyalty mean a lot to us. If you have any further questions or concerns, please don't hesitate to reach out to your sales consultant.
Kind regards,
Team Futurama