DG
Dewald G
1 reviews | Active since Jan 2022
09 Dec 2022, 13:18
Poor online service
Bad service.I paid the full amount for online products .After 4 weeks, not receiving my product I contacted the company telephonically.They told me they had software problems( but they were sitting with my money and there were intentention of finding out where the money were coming from) They promised me they were coming back to me, which they did not. Only after the second call they promisid me I will receive my product after 2 weeks( we will see if that will happen)
Helpful (0)
Replies (1)0
Replies (1)
Futurama's replyOfficial
12 Dec 2022, 09:00Hi there Dewald,
We would like to apologise for the unfortunate experience you've endured. Keeping in line with our mission, we take matters such as this very seriously and try our best to ensure all our customers receive the best service possible, as is seen by the 452 5 Star reviews Futurama has received.
With regard to your complaint, there seems to have been a delay in communication which we have noted on either side. The initial 2 emails sent to you were reflected back to us, followed by several unanswered phone calls. Our team then awaited contact from your side to confirm the product's ETA. You were then in contact with another product specialist who offered an upgrade/ alternative to your product, without the knowledge that the previous specialist you had been in contact with had already received your product. Upon learning this, your initial contact immediately informed you of the miscommunication. We apologise again for the confusion and delay in receiving your product, as stated above, we do try our best to ensure all our customers receive efficient and professional service at all times.
We would like to apologise for the unfortunate experience you've endured. Keeping in line with our mission, we take matters such as this very seriously and try our best to ensure all our customers receive the best service possible, as is seen by the 452 5 Star reviews Futurama has received.
With regard to your complaint, there seems to have been a delay in communication which we have noted on either side. The initial 2 emails sent to you were reflected back to us, followed by several unanswered phone calls. Our team then awaited contact from your side to confirm the product's ETA. You were then in contact with another product specialist who offered an upgrade/ alternative to your product, without the knowledge that the previous specialist you had been in contact with had already received your product. Upon learning this, your initial contact immediately informed you of the miscommunication. We apologise again for the confusion and delay in receiving your product, as stated above, we do try our best to ensure all our customers receive efficient and professional service at all times.
Futurama's reply12 Dec 2022, 09:00
Official
Hi there Dewald,
We would like to apologise for the unfortunate experience you've endured. Keeping in line with our mission, we take matters such as this very seriously and try our best to ensure all our customers receive the best service possible, as is seen by the 452 5 Star reviews Futurama has received.
With regard to your complaint, there seems to have been a delay in communication which we have noted on either side. The initial 2 emails sent to you were reflected back to us, followed by several unanswered phone calls. Our team then awaited contact from your side to confirm the product's ETA. You were then in contact with another product specialist who offered an upgrade/ alternative to your product, without the knowledge that the previous specialist you had been in contact with had already received your product. Upon learning this, your initial contact immediately informed you of the miscommunication. We apologise again for the confusion and delay in receiving your product, as stated above, we do try our best to ensure all our customers receive efficient and professional service at all times.
We would like to apologise for the unfortunate experience you've endured. Keeping in line with our mission, we take matters such as this very seriously and try our best to ensure all our customers receive the best service possible, as is seen by the 452 5 Star reviews Futurama has received.
With regard to your complaint, there seems to have been a delay in communication which we have noted on either side. The initial 2 emails sent to you were reflected back to us, followed by several unanswered phone calls. Our team then awaited contact from your side to confirm the product's ETA. You were then in contact with another product specialist who offered an upgrade/ alternative to your product, without the knowledge that the previous specialist you had been in contact with had already received your product. Upon learning this, your initial contact immediately informed you of the miscommunication. We apologise again for the confusion and delay in receiving your product, as stated above, we do try our best to ensure all our customers receive efficient and professional service at all times.