HS
Henny S
1 reviews | Active since Jan 2019
09 Jun 2020, 11:26
Pathetic Service !!!!!!!!
Worst service ever received in my life. I have sent numerous email which have gone unanswered. Tried calling several times without answer. I bought and paid for an item almost 2 weeks ago !!!!!!!!! (R2,268.00 - ORDER #26186). Now that they have my money they are silent on where my item is I ordered ?
Helpful (0)
Replies (4)0
Replies (4)
Futurama's replyOfficial
09 Jun 2020, 15:19Good Afternoon Henny S
We want to thank you for your review, we appreciate each and every single review we receive, as this allows us to improve our customer service offering.
We strive to satisfy all customers and although we have been under immense pressure we would like to apologise for the lack of communication, we are working tirelessly to rectify your order and we will be calling you now to discuss.
We want to thank you for your understanding!
Team Futurama
We want to thank you for your review, we appreciate each and every single review we receive, as this allows us to improve our customer service offering.
We strive to satisfy all customers and although we have been under immense pressure we would like to apologise for the lack of communication, we are working tirelessly to rectify your order and we will be calling you now to discuss.
We want to thank you for your understanding!
Team Futurama
Futurama's reply09 Jun 2020, 15:19
Official
Good Afternoon Henny S
We want to thank you for your review, we appreciate each and every single review we receive, as this allows us to improve our customer service offering.
We strive to satisfy all customers and although we have been under immense pressure we would like to apologise for the lack of communication, we are working tirelessly to rectify your order and we will be calling you now to discuss.
We want to thank you for your understanding!
Team Futurama
We want to thank you for your review, we appreciate each and every single review we receive, as this allows us to improve our customer service offering.
We strive to satisfy all customers and although we have been under immense pressure we would like to apologise for the lack of communication, we are working tirelessly to rectify your order and we will be calling you now to discuss.
We want to thank you for your understanding!
Team Futurama
HS
Henny S's updateReviewer Update
09 Jun 2020, 15:22I sincerely hope you do not think This “automated” response is going to close the issue ???? Reply to my emails and tell me when my product is going to ship or refund me my money !!!!!!
HS
Henny S's update09 Jun 2020, 15:22
Reviewer Update
I sincerely hope you do not think This “automated” response is going to close the issue ???? Reply to my emails and tell me when my product is going to ship or refund me my money !!!!!!
Futurama's replyOfficial
09 Jun 2020, 15:32Good Afternoon Henny S
Thank you for allowing us to call you, we hope we have rectified the situation as discussed.
We will make certain to communicate with you from here on.
We hope you have a great day further Henny!
Team Futurama
Thank you for allowing us to call you, we hope we have rectified the situation as discussed.
We will make certain to communicate with you from here on.
We hope you have a great day further Henny!
Team Futurama
Futurama's reply09 Jun 2020, 15:32
Official
Good Afternoon Henny S
Thank you for allowing us to call you, we hope we have rectified the situation as discussed.
We will make certain to communicate with you from here on.
We hope you have a great day further Henny!
Team Futurama
Thank you for allowing us to call you, we hope we have rectified the situation as discussed.
We will make certain to communicate with you from here on.
We hope you have a great day further Henny!
Team Futurama
HS
Henny S's updateReviewer Update
09 Jun 2020, 15:34YOU DID NOT CALL ME ??????? AND THIS IS NOT RECTIFIED ? *** ???
HS
Henny S's update09 Jun 2020, 15:34
Reviewer Update
YOU DID NOT CALL ME ??????? AND THIS IS NOT RECTIFIED ? *** ???