1 reviews | Active since Nov 2022
Oh well... Early bird catches the worm?
Followed instructions on website regarding 'checking stock'. Have no issue with that...
What I have an issue with is that I made an immediate payment so the money would have reflected in the account immediately so that the order could be processed ASAP. We are now on day two ( so immediate payment was pointless) and there is no response to e-mails sent to ***.
I am a very patient person when I know what is happening... I don't have a confirmation from you that payment has been received... I have no correspondence... So will I stress like this again? No... I will not.
Fortunately, this was a trial purchase... I had planned on spending a lot more money on things i needed- which i have just purchased from Safari Outdoor.
You lost out on selling me a Leupold Mark 5HD 5-25x56mm M1C3 FFP PR1-MOA Riflescope for R45 000...
Helps to be punctual...
Got hold of someone now...
Got hold of someone now...
We apologise for our delay in communicating with you. With the help of your review, we have identified a choke point within our ordering and customer service process which we are going to changed now, allowing for a quicker and smoother customer experience.
We appreciate you shopping with us, and thank you for giving Futurama the opportunity to improve our level of customer service. We hope our renewed customer service process means we get to offer you our products and services once more.
Kind Regards
Team Futurama
We apologise for our delay in communicating with you. With the help of your review, we have identified a choke point within our ordering and customer service process which we are going to changed now, allowing for a quicker and smoother customer experience.
We appreciate you shopping with us, and thank you for giving Futurama the opportunity to improve our level of customer service. We hope our renewed customer service process means we get to offer you our products and services once more.
Kind Regards
Team Futurama
Michael called to explain the situation- and agreed: a choke point.
Thanks for the call and attempt to make right.
Jared
Michael called to explain the situation- and agreed: a choke point.
Thanks for the call and attempt to make right.
Jared