1 reviews | Active since May 2017
NOT HAPPY!!!
<p>(#8556)Ordered my product on the 20/04/2017 , received it on the 02/05/2017 and it was the wrong product . Send it back on the 03/05/2017 only to receive it on 08/05/2017 , and the order was still not complete , only completed on the 12/05/2017 ,, 22 days to complete my order that was in stock . The order was over R 5 000 , and I still had to pay for shipping . In the future I will spend my money somewhere else. IT WAS A BIRTHDAY PRESENT!!!!</p>
Hi Mrs Rediker
Our deepest apologies for the delay on receiving your order.
Our supplier accidentally packaged and shipped the incorrect item to you. When we were notified of the mistake we immediately actioned your return and sent out the correct package. Your address is classified as an outlying area and there were public holidays during this period (courier companies don't operate on public holidays) and that is what caused the extra delay on your delivery. Our suppliers have apologised for their mistake and we have emailed you as proof.
Again please accept our deepest apologies for the delay.
Kind regards
Team Futurama
Hi Mrs Rediker
Our deepest apologies for the delay on receiving your order.
Our supplier accidentally packaged and shipped the incorrect item to you. When we were notified of the mistake we immediately actioned your return and sent out the correct package. Your address is classified as an outlying area and there were public holidays during this period (courier companies don't operate on public holidays) and that is what caused the extra delay on your delivery. Our suppliers have apologised for their mistake and we have emailed you as proof.
Again please accept our deepest apologies for the delay.
Kind regards
Team Futurama