FR
Francois R
1 reviews | Active since Nov 2019
09 Nov 2019, 13:28
No stock, false advertising
Most stock on particular items (Spyderco Para 3 Cruwear in my case) are not in stock despite them being advertised. All the stock seems to have to be verified and the reply was that they could also not source it. Furthermore they guarantee the best prices, however this is also not true as most if not all models are considerably cheaper elsewhere (In particular at “The Knife Guy”). Really seems like false advertising to lure clients. Very disappointed.
Helpful (0)
Replies (1)0
Replies (1)
Futurama's replyOfficial
11 Nov 2019, 12:43Hi Francois, we appreciate all the reviews we receive but I feel like this is a simple misunderstanding about how we operate. We work closely with the authorised importers of Spyderco (and all other brands on our website) and we advertise their full range of imported products. The only reason we could not supply you with the knife is that the importers are sold out and there is no stock available in the country at the moment. Our suppliers also can't tell me when their next shipment is due, so we could not give you an ETA on new stock. I don't see how this can be considered as false advertising. The item in normally available but just not right now unfortunately.
In regard to pricing we strive to give our customers the best possible pricing but sometimes our competitors beat our pricing then we will try everything in our power to beat or at least match the pricing if a client brings it to our attention. I do apologies for any inconvenience you may have experienced but I can assure you it is not false advertising.
If you need any further assistance please do not hesitate to contact me directly.
Kind Regards
Richard
Team Futurama
In regard to pricing we strive to give our customers the best possible pricing but sometimes our competitors beat our pricing then we will try everything in our power to beat or at least match the pricing if a client brings it to our attention. I do apologies for any inconvenience you may have experienced but I can assure you it is not false advertising.
If you need any further assistance please do not hesitate to contact me directly.
Kind Regards
Richard
Team Futurama
Futurama's reply11 Nov 2019, 12:43
Official
Hi Francois, we appreciate all the reviews we receive but I feel like this is a simple misunderstanding about how we operate. We work closely with the authorised importers of Spyderco (and all other brands on our website) and we advertise their full range of imported products. The only reason we could not supply you with the knife is that the importers are sold out and there is no stock available in the country at the moment. Our suppliers also can't tell me when their next shipment is due, so we could not give you an ETA on new stock. I don't see how this can be considered as false advertising. The item in normally available but just not right now unfortunately.
In regard to pricing we strive to give our customers the best possible pricing but sometimes our competitors beat our pricing then we will try everything in our power to beat or at least match the pricing if a client brings it to our attention. I do apologies for any inconvenience you may have experienced but I can assure you it is not false advertising.
If you need any further assistance please do not hesitate to contact me directly.
Kind Regards
Richard
Team Futurama
In regard to pricing we strive to give our customers the best possible pricing but sometimes our competitors beat our pricing then we will try everything in our power to beat or at least match the pricing if a client brings it to our attention. I do apologies for any inconvenience you may have experienced but I can assure you it is not false advertising.
If you need any further assistance please do not hesitate to contact me directly.
Kind Regards
Richard
Team Futurama