MM
Mangaliso M
1 reviews | Active since Nov 2020
25 Mar 2025, 09:57
No
I have made an online purchase on the 17 march and the consultant who called to confirm. The order confirmed that it will take 5 to 7 business working days to get the delivery. Yesterday on the 24th I have called to follow up and he promised he will make overnight delivery and I will receive order today 25. And when I called to enquire as I havent receive anything from the courier and to my surprise the guy is now sick. This guy's are lying about 7 business working days delivery no such. The advertise the staff they don't have online after they will tell you that the product is discontinued and you have to add more money and yet they know you will suffer to get your order. I'm. ****ed
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Futurama's replyOfficial
27 Mar 2025, 14:57 Good Day,
Thank you for your feedback, and I sincerely apologise for the experience you've had. We take all customer concerns seriously, and I understand your frustration with the delay in your order and the miscommunication regarding delivery times. This is certainly not the standard of service we strive to provide.
I apologise for the inconvenience caused by the change in delivery timeline and the miscommunication regarding product availability. We are currently reviewing the situation with our team to ensure such issues do not occur in the future. Your feedback helps us improve, and we will take the necessary steps to better manage our communication and delivery processes.
If you would like to discuss this matter further or require assistance in resolving the issue, please feel free to reach out directly. We truly value your business and hope to regain your trust moving forward.
Kind Regards
Futurama Management
Thank you for your feedback, and I sincerely apologise for the experience you've had. We take all customer concerns seriously, and I understand your frustration with the delay in your order and the miscommunication regarding delivery times. This is certainly not the standard of service we strive to provide.
I apologise for the inconvenience caused by the change in delivery timeline and the miscommunication regarding product availability. We are currently reviewing the situation with our team to ensure such issues do not occur in the future. Your feedback helps us improve, and we will take the necessary steps to better manage our communication and delivery processes.
If you would like to discuss this matter further or require assistance in resolving the issue, please feel free to reach out directly. We truly value your business and hope to regain your trust moving forward.
Kind Regards
Futurama Management
Futurama's reply27 Mar 2025, 14:57
Official
Good Day,
Thank you for your feedback, and I sincerely apologise for the experience you've had. We take all customer concerns seriously, and I understand your frustration with the delay in your order and the miscommunication regarding delivery times. This is certainly not the standard of service we strive to provide.
I apologise for the inconvenience caused by the change in delivery timeline and the miscommunication regarding product availability. We are currently reviewing the situation with our team to ensure such issues do not occur in the future. Your feedback helps us improve, and we will take the necessary steps to better manage our communication and delivery processes.
If you would like to discuss this matter further or require assistance in resolving the issue, please feel free to reach out directly. We truly value your business and hope to regain your trust moving forward.
Kind Regards
Futurama Management
Thank you for your feedback, and I sincerely apologise for the experience you've had. We take all customer concerns seriously, and I understand your frustration with the delay in your order and the miscommunication regarding delivery times. This is certainly not the standard of service we strive to provide.
I apologise for the inconvenience caused by the change in delivery timeline and the miscommunication regarding product availability. We are currently reviewing the situation with our team to ensure such issues do not occur in the future. Your feedback helps us improve, and we will take the necessary steps to better manage our communication and delivery processes.
If you would like to discuss this matter further or require assistance in resolving the issue, please feel free to reach out directly. We truly value your business and hope to regain your trust moving forward.
Kind Regards
Futurama Management