1 reviews | Active since Jan 2017
Lack of response, poor inventory, and lack of refund due to nonstock items
I placed an online order on 15/12/20, Emailed to follow up on the 17th and recieved no reply , so I decided to call was transferred to a sales agent who told me there won't be time to ship until the new year and that there would be too much admin to get the order out, and then also informed me the items are no longer instock, I requested a refund and was told no problem it would be processed, called again today to follow up and was told by another consultant that it will be processed and they would send me confirmation, still have not recieved confirmation of refund and now they are closed until the new year so very much doubtful that I will get the refund due anytime soon... all in all an unpleasant shopping experience starting to wonder if they are a legit online shop...
We apologise for the inconvenience and we would like to clarify the situation with you.
We have investigated the matter in order to improve our service, as with all customer complaints. We have noticed you proceeded to check stock availability a day after making payment for your order. We did send an email on the same day as your inquiry stating the item was "out of stock". After understanding you had already made a payment, we made sure to refund you on the 21st of December with proof via email.
We hope we get to show you a true Futurama experience in the future and should you give us the chance, we are sure we can put a smile on your face :) We thank you for your understanding Dorian and we wish you a safe & prosperous 2021!
Team Futurama
We apologise for the inconvenience and we would like to clarify the situation with you.
We have investigated the matter in order to improve our service, as with all customer complaints. We have noticed you proceeded to check stock availability a day after making payment for your order. We did send an email on the same day as your inquiry stating the item was "out of stock". After understanding you had already made a payment, we made sure to refund you on the 21st of December with proof via email.
We hope we get to show you a true Futurama experience in the future and should you give us the chance, we are sure we can put a smile on your face :) We thank you for your understanding Dorian and we wish you a safe & prosperous 2021!
Team Futurama