Lack of customer service

I am extremely frustrated with the after-sales service I’ve received from Futurama regarding an MTM Predator gun mount I purchased in February. Upon assembling it on April 10th, I realized that the product was missing the back rubbers, with two front rubbers mistakenly included instead, making the mount unusable.

I immediately reached out to Futurama via email on April 10th, but after no response (keeping in mind they are open 7 days a week), I followed up with a phone call on April 16th. I was told that my query was being worked on (however, they had never communicated that with me or even bothered replying to my mail), but despite numerous attempts to get an update, I still have not received a satisfactory resolution. On April 22nd, I called again and was told that the repairs manager would only be available at the end of the week (25th) due to the Huntex event.

What’s even more frustrating is the lack of urgency in resolving this issue. Rather than simply sending the missing part from existing stock, I’m being left in limbo without any clear communication, nor an estimated timeline for when this will be addressed.

The worst part is that I am going hunting in just two weeks, and I now cannot sight my guns in because the mount is unusable (the sole reason I purchased the mount). I understand that there was a public holiday in between, but I’ve dealt with numerous suppliers in the past, and issues like this are typically resolved in minutes or hours, not days.

This level of service is disappointing, and I urge Futurama to take responsibility and fix this issue immediately.